Privacy Policy – Idha - Consciously Crafted Food
Last updated: September 2026
This Privacy Policy describes how Idha ("Idha", "we", "us", or "our"), operating in Raipur, Chhattisgarh, collects, uses, and shares your personal information when you visit, use our services, or make a purchase from our website.
What Information We Collect
When you visit the Site or place an order for our conscious superfoods and traditional offerings, we collect:
● Full name, email address, phone number (including WhatsApp), and delivery/billing address.
● Payment information (processed securely through authorized gateways like Razorpay/Cashfree — we do not store your credit/debit card or banking credentials
on our servers).
● Order history, frequency of purchases, and recorded dietary/product preferences.
● Device technical information, IP address, browser type, operating system, and pages visited (via standard cookies and analytics tools).
● Communications you send us directly via email, WhatsApp, or our social media
channels.
How We Use Your Information
We use the information we collect to:
● Process, package, and fulfil your orders safely and efficiently.
● Send automated order confirmations, shipping updates, and delivery tracking notifications.
● Respond to your customer support queries, feedback, or transit claims.
● Send you promotional offers, launch updates for new superfood batches, and brand stories (strictly if you have opted in to receive them).
● Improve our website interface, product formulations, and overall customer experience.
● Comply with applicable legal obligations, tax filings, and food safety standards.
Sharing Your Information
We share your personal data only with trusted third-party service providers to run our operations smoothly:
● E-Commerce Infrastructure: Our website hosting and store management platform.
● Payment Gateways: Secure processors handling payment verification and
transactions.
● Logistics & Delivery Partners: Courier agencies and last-mile delivery services
required to get your packages to your doorstep.
● Communication & Marketing Tools: SMS, WhatsApp, and email service providers used to send order alerts and updates.
We do not sell, rent, or trade your personal information to any third party.
Cookies
We use cookies to enhance your browsing session, remember items left in your shopping cart, and understand how visitors interact with our storefront. You can choose to disable cookies through your browser settings, though certain features of the website may not function properly as a result.
Your Rights
You hold the right to access, correct, or request the deletion of any personal data we hold about you. To exercise these rights or manage your communication preferences, you can reach out to us at our official contact address.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect operational changes, legal updates, or regulatory requirements. Any modifications will be posted directly on this page with a revised update date.
Contact Us
For any questions, concerns, or grievances regarding your data privacy, you can connect with us at:
● Brand: Idha - Consciously Crafted Food
● Location: Tagore Nagar, Raipur, Chhattisgarh - 492001
● Email: mrigank@idhafoods.in